Privacy Policy — simpbk

simpbk ("we", "us", "our") operates an online betting platform serving the Indonesian market, accessible at https://simpbk.cam (the "Platform"). This Privacy Policy sets out how we handle the personal data of individuals who register for an account, place wagers, or otherwise interact with our services.

We recognize that when you entrust us with your personal data — including your identity documents, financial details, and gaming activity — you expect that data to be handled with care, transparency, and security. This Privacy Policy describes our data practices in clear language, so you understand exactly what happens to your information from the moment you provide it to us.

This policy applies to all Members and visitors to the simpbk Platform. References to "you" or "Member" mean any individual whose personal data we collect or process in connection with the Platform.

For the purposes of applicable data protection law, simpbk acts as the data controller in respect of the personal data processed through the Platform. This means that we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable legal standards.

All enquiries, requests, or complaints relating to the processing of your personal data should be directed to our data protection contact point at [email protected]. We will respond to all data protection queries within a reasonable timeframe, typically within 14 calendar days of receipt.

simpbk collects and processes the following categories of personal data in connection with the operation of the Platform:

simpbk collects personal data through the following channels:

• Direct Registration: When you create an account on the simpbk Platform, you voluntarily provide identity, contact, and financial data as part of the registration form.
• KYC Verification: When you submit a withdrawal request or when simpbk requests additional identity verification, you upload scanned copies of identity documents (KTP, proof of address, bank statements, or live selfie photographs) directly to the Platform or via email to our support team.
• Deposits and Withdrawals: When you deposit or withdraw funds, we collect financial transaction data from your bank (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) or e-wallet provider (OVO, DANA, GoPay, ShopeePay, LinkAja).
• Platform Usage: When you use the Platform to place wagers, play games, or browse content, we automatically collect technical data and gaming activity data via server logs, cookies, and similar tracking technologies.
• Customer Support Interactions: When you contact simpbk's support team via live chat, email, or WhatsApp, we record the content of your communications for quality assurance, training, and dispute resolution purposes.
• Third-Party Sources: In some cases, we may receive data about you from third parties, such as payment processors, fraud detection services, identity verification providers, or regulatory authorities, where necessary to comply with legal obligations or protect the integrity of the Platform.

simpbk processes your personal data for the following purposes:

• Account Administration: To create and maintain your simpbk Member Account, process your login credentials, manage account security settings, and communicate important account-related information to you.
• KYC and Age Verification: To verify your identity and age (minimum 21 years), comply with anti-money laundering (AML) regulations, and prevent fraud, underage gambling, and account abuse. This is a mandatory process before any withdrawal can be processed.
• Payment Processing: To process deposits and withdrawals via your chosen payment method (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, OVO, DANA, GoPay, ShopeePay, LinkAja), maintain accurate financial records, and detect suspicious transaction patterns.
• Game Operation: To enable you to place wagers on sports betting markets (including BRI Liga 1, EPL, Champions League, Timnas Indonesia fixtures, badminton, MotoGP Mandalika, and E-Sports), play live casino games, access slot gacor (high-RTP slots), participate in togel (numbers lottery) draws, watch sabung ayam (cockfighting) streams, and try crash games such as Aviator — and to settle all such wagers accurately and promptly.
• Bonus and Promotion Management: To award bonuses, process promotional offers, track wagering requirements, and enforce bonus terms — including detecting and preventing bonus abuse.
• Responsible Gaming: To implement and enforce deposit limits, loss limits, session time limits, reality-check reminders, and self-exclusion requests as set by you or mandated by simpbk's responsible gaming framework.
• Customer Support: To respond to your enquiries, resolve disputes, investigate complaints, and provide technical assistance in English and Indonesian via live chat, email, and WhatsApp during our support hours (24/7 live chat; Indonesian-speaking agents 08:00–24:00 WIB).
• Platform Improvement: To analyze Platform usage patterns, understand Member preferences, improve game offerings, optimize site performance, and develop new features.
• Marketing Communications: To send you promotional emails, SMS messages, or in-app notifications about new games, bonuses, seasonal campaigns (such as Idul Fitri, Ramadhan, Indonesian Independence Day, FIFA World Cup, and AFF Cup promotions), and other offers — where you have consented to receive such communications.
• Security and Fraud Prevention: To detect and prevent fraud, money laundering, account hacking, collusion, bonus abuse, match-fixing, the use of bots or automated software, and other prohibited conduct as defined in our Terms and Conditions.
• Legal Compliance: To comply with applicable laws, regulations, licensing conditions, court orders, and requests from regulatory authorities or law enforcement agencies.

Under applicable data protection law, simpbk must have a lawful basis for processing your personal data. We rely on the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of our contract with you (the Terms and Conditions). This covers account administration, payment processing, game operation, and customer support.
• Legal Obligation: Processing is necessary to comply with legal obligations to which simpbk is subject, including KYC/AML requirements, age verification, tax reporting, and responses to lawful requests from authorities.
• Legitimate Interests: Processing is necessary for the purposes of legitimate interests pursued by simpbk or by a third party, such as fraud prevention, security monitoring, Platform improvement, and direct marketing (where not overridden by your rights and freedoms).
• Consent: Where we rely on your consent (such as for certain marketing communications or optional data processing), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

simpbk does not sell, rent, or trade your personal data to third parties for their own marketing purposes. However, we may share your data with the following categories of recipients where necessary for the operation of the Platform:

• Payment Service Providers: We share financial data with banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet operators (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals.
• Game Providers and Software Suppliers: We share gaming activity data with third-party software providers (such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Pocket Games Soft) who power the live casino, slots, and specialty games available on the Platform.
• KYC and Identity Verification Services: We may share identity data with third-party KYC verification providers to confirm your age, identity, and address.
• Fraud Detection and Prevention Services: We share technical data and gaming activity data with fraud detection agencies to identify and prevent fraudulent activity, collusion, and bonus abuse.
• Customer Support Tools: We use third-party live chat, email, and ticketing systems to manage customer support interactions, which may involve sharing communications data with those service providers.
• Analytics and Marketing Platforms: We share technical data and usage data with analytics providers (such as Google Analytics) and marketing platforms to measure Platform performance and deliver targeted promotional content.
• Legal and Regulatory Authorities: We may disclose personal data to regulators, law enforcement agencies, courts, or other public authorities where required by law, court order, or where disclosure is necessary to enforce our Terms and Conditions or protect the rights, property, or safety of simpbk, our Members, or others.
• Professional Advisors: We may share data with lawyers, accountants, auditors, and other professional advisors where necessary for the operation of our business.

All third parties with whom we share data are required to respect the confidentiality of your personal data and to process it only in accordance with our instructions and applicable data protection law.

simpbk takes the security of your personal data seriously. We have implemented appropriate technical and organizational measures to protect your data against unauthorized access, accidental loss, destruction, or damage. These measures include:

• 256-Bit SSL Encryption: All data transmitted between your device and the simpbk Platform is encrypted using industry-standard 256-bit SSL (Secure Sockets Layer) encryption. This ensures that your login credentials, KTP details, bank account numbers, and financial transactions cannot be intercepted or read by third parties during transmission.
• Secure Data Storage: Personal data is stored on secure servers with restricted access. Access to personal data is limited to authorized simpbk personnel who require it to perform their duties, and all such personnel are bound by confidentiality obligations.
• Password Hashing: Member passwords are stored in hashed form using strong one-way cryptographic hashing algorithms. simpbk personnel cannot retrieve or view your password in plain text.
• Regular Security Audits: The Platform undergoes regular security audits and penetration testing to identify and address potential vulnerabilities.
• Fraud Monitoring: We employ automated systems to detect unusual account activity, suspicious transaction patterns, and potential security breaches.

While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted through your Account.

simpbk retains your personal data for as long as necessary to fulfill the purposes for which it was collected, and to comply with legal, regulatory, tax, accounting, and reporting obligations.

As a general rule:

• Active Accounts: Data associated with active accounts is retained for the duration of your membership and for a period thereafter to allow for the resolution of disputes, enforcement of Terms and Conditions, and compliance with legal obligations.
• Closed Accounts: Following voluntary account closure, simpbk will retain your identity data, financial transaction history, and gaming activity records for a minimum of 7 years from the date of account closure, as required by AML regulations and tax law. After this retention period expires, data will be securely deleted or anonymized.
• Self-Excluded Accounts: Data associated with self-excluded accounts is retained indefinitely to ensure that the self-exclusion remains effective and that you cannot re-register under a different identity.
• Marketing Data: If you withdraw consent for marketing communications, we will cease sending promotional messages but may retain a record of your opt-out preference indefinitely to ensure we do not contact you again in the future.

Under applicable data protection law, you have the following rights with respect to your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you. simpbk will provide this information within a reasonable timeframe, typically within 30 days of receipt of your request.
• Right to Rectification: If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You can update many details directly via your Account dashboard.
• Right to Erasure ("Right to be Forgotten"): In certain circumstances, you have the right to request that we delete your personal data. However, this right is not absolute — we may be required to retain certain data to comply with legal obligations (such as AML record-keeping requirements) or to establish, exercise, or defend legal claims.
• Right to Restriction of Processing: In certain circumstances, you have the right to request that we restrict the processing of your personal data (for example, where you contest the accuracy of the data or where processing is unlawful but you do not want the data erased).
• Right to Data Portability: You have the right to receive the personal data you have provided to simpbk in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Object: You have the right to object to processing of your personal data where we rely on legitimate interests as the legal basis for processing. You also have an absolute right to object to direct marketing at any time.
• Right to Withdraw Consent: Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
• Right to Lodge a Complaint: If you believe that simpbk has processed your personal data in violation of applicable data protection law, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.

To exercise any of these rights, please contact our data protection team at [email protected]. We will respond to all requests within the timeframes required by applicable law.

simpbk uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content and advertising.

What are cookies? Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. Cookies allow the website to recognize your device on subsequent visits and to remember your preferences.

Types of cookies we use:

• Strictly Necessary Cookies: These cookies are essential for the operation of the Platform. They enable you to log in, place wagers, and navigate the site. Without these cookies, the Platform cannot function properly.
• Functional Cookies: These cookies remember your preferences (such as language settings, time zone, and display preferences) and provide enhanced features.
• Performance and Analytics Cookies: These cookies collect information about how you use the Platform, such as which pages you visit and how long you spend on each page. This data is aggregated and anonymized and is used to improve Platform performance.
• Advertising and Marketing Cookies: These cookies track your browsing activity and are used to deliver personalized promotional content and targeted advertising. They may be set by simpbk or by third-party advertising networks.

Managing cookies: Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies or to alert you when a cookie is being sent. However, if you disable or refuse cookies, some parts of the Platform may not function properly, and you may not be able to access certain features.

The simpbk Platform may contain links to third-party websites, such as payment processor sites, game provider portals, or social media platforms. This Privacy Policy applies only to the simpbk Platform. When you click on a link to a third-party website, you will be subject to that website's privacy policy and terms of use.

simpbk is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policies of any third-party websites you visit.

simpbk reserves the right to amend, modify, or replace this Privacy Policy at any time. Where changes are material, we will provide reasonable notice to Members via email or by displaying a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this document will be revised accordingly.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree to the revised policy, you must cease using the Platform and close your Account before the amendments take effect.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact simpbk's data protection team:

We are committed to resolving all data protection concerns fairly and in a timely manner. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority.